Visit Our Showrooms In: RICHMOND | VANCOUVER

FAQs

We are committed to your satisfaction. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.

How can I find out if an item is available?

To find out whether items are available, you can use one of these solutions:

  • 1. Inquire in person at the store; Richmond or Vancouver locations.
  • 2. Live Chat with an Appliance Specialist.
  • 3. Call or send a message to reach the Richmond showroom or the Vancouver showroom.

What guarantees are offered?

Most of our products include a one-year parts and labor warranty after purchase. You also have the option of purchasing extended coverage at the time of purchase. For more information, please Live Chat with an Appliance Specialist or Contact Us. Contact information for the manufacturer is included in the product User Guide. NOTE: Most manufacturers require one service call to diagnose the problem.

What are your payment methods?

The balance of your account must be paid before delivery. To serve you better, Midland Appliance offers the possibility of using a number of payment methods: cash, certified cheque, bank draft, debit, Visa, MasterCard, AMEX or Union Pay.

Midland will never request payment via Wire transfer. If Wire transfer is requested, please call us immediately.

Do you offer financing?

Midland Appliance does not currently offer financing.

What’s your delivery policy?

Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.

We cannot ship to P.O. boxes and Midland Appliance does not deliver products outside of our current delivery zone. Please contact us to find out if we deliver to your area.

What are the delivery charges & times?

Please contact us to get information on delivery charges and times.

Can I change my delivery date?

You must notify us 10 days before the initial date. Please note that delivery days for certain regions are fixed.

What recourse do I have if the merchandise arrives damaged?

Product(s) damaged as a result of handling or transport from the factory to the store will only become apparent when the merchandise is unpacked upon delivery. Product(s) will be delivered by one of our delivery teams for all local deliveries; Feel free to call us for our local delivery area. Upon delivery, inspect your product for damage. The following describes what a service problem upon delivery is:

  • • The appliance doesn’t work
  • • The appliance is damaged
  • • Parts to be assembled are missing

In any of these situations, you can contact our after-sales service at the phone number, email or form found on our Services page.

What’s your privacy policy?

We respect and are committed to protecting your privacy. We may collect personally identifiable information (PII) when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

What’s your security policy?

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

What is your sales tax?

Local orders will be charged a 12% combined rate of Provincial Sales Taxes (PST) & Goods and Services Tax (GST).

Are your showrooms wheelchair accessible?

Yes.